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Yes! In case you need, you can either cancel your tour/activity or reschedule it.
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Rescheduling is possible as long as you let us know 12 hours before the starting time of your tour/activity (on-site tours).
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Tours/activities MUST be canceled within two weeks of anticipation in order to get the tour refund as tickets need to be emitted in advance.
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Unless there is a natural disaster, tours/activities take place even if it rains.
Tours that include navigation services might be subjected to the current conditions of the river. If the supplier considers that those conditions are not safe enough, the navigation might be cancelled without prior notice.
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Yes! Pick up at Hotel/Airbnb is included for all guests staying in downtown. We also offer to pick guests up at further places for a small extra charge.
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That is correct! Signature Tours is the only tour operator that offers shared services that includes Hotel/Airbnb drop-off. You can also choose to stay somewhere else on the way, but you need to let us know in advance (by the time you book your tour/activity).
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We take credit cards, debit cards, and cash.
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It really depends on each person’s particular needs. We do our best to make our tours accessible and enjoyable for anyone.
If you have any further concerns on this topic, please get in touch with us and we will be able to give you a customized answer.
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We understand these are difficult times and in general terms, we do offer free-of-charge rescheduling. However, depending on which type of service was booked, some fees may apply.
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All vehicles are disinfected daily before and after services.
In addition, both guide and driver must have their temperature measured before service begins and must wear face masks during the whole tour.
Last but not least, a plastic curtain is placed between passengers and the driver’s seat.
